OneCareer
Head of Operations for production & customer experience: led a 23-person team, owned training in marketing, content, project management, finance and IT — plus retraining, certification and scalable learning processes end to end.
Challenge
OneCareer connects funded training, retraining and job placement — across marketing, content, project management, finance and IT. What was needed was an operations leader who treats production, quality and customer experience as one scalable, cross-disciplinary system.
Approach
As Head of Operations I owned production and customer experience end to end — with a team of 23 people. Built and scaled training in marketing, content, project management, finance and IT, steered retraining and certification, and stayed involved in every core process: from quality assurance and process design to learner support.
Result
A tight operations model across five disciplines — clear processes, strong customer experience and a team that reliably scales training, retraining and certification.
Performance
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